Support

• The email address on your TranscriptLab account.
• The YouTube link, file name, or job id you were working with.
• What you expected and what happened instead, including the exact error text.
• Whether you were in ChatGPT, the dashboard, or the API.

A video has no captions. Some videos simply do not publish a caption track. You can still transcribe one: attach the audio or video file in ChatGPT, or give us a direct link to the media file, and we will run speech-to-text over it.

Credit questions. Captions are fetched once per transcript variant; opening a transcript you already delivered does not use credits again. Speech-to-text is metered per minute of audio. Your current balance is on the dashboard, and the plugin can report it on request.

Exports. Transcripts download as TXT, SRT, VTT, Markdown, or JSON. Subtitle formats keep timestamps so they drop straight into an editor.

Deleting data. Remove transcripts from your library yourself, or ask us to delete your account and everything attached to it.

If you believe content processed through TranscriptLab infringes your rights or breaks the law, email us with the details and we will investigate.